Please click 'I forgot my password' on the login page to request a new password for your account.
From our Sign Up page, just provide us with your full name, email address, desired password, gender, date of birth and location.
When creating a new password, be sure that it is at least 6 characters in length and that you use a complex string of numbers, letters, and punctuation marks. If the password you entered is not strong enough, you may want to try mixing uppercase and lowercase letters or making your password longer, our password strength detector will help you know how strong your password is.
Clearing your cache and cookies
You can reset your password by clicking clicking the Forgot Password. If you know your password and would like to change it, you can change it from the "Password" tab on the Settings page.
Please note that you can log in with any email address you have added to your account. You can change your login email address in the Access details tab of the Settings page.
The security of your account may have been compromised. Please select a unique and complex password that is different from other passwords that you use on the Internet, and keep this information completely to yourself. You can reset your password by using the "Change Password" field on the Account page. Please also keep your security questions answers secret.
You should also make sure that all email addresses associated with your account are secure. Remember that anyone who can read your email may be able to also access your Koini account. Additionally, please make sure that you log out of your Koini account after each use and "quit" your browser when you’re done using the site. Never check the "Remember Me" box when logging in from a public computer or someone else’s mobile device, as this will keep you logged in even after you close your browser window.
Finally, please make sure that when you access the site, you always log in from a legitimate Koini page with "koini.com" in the domain part of the URL (web address). For more information about protecting your account.
First, please make sure that you sent the request by checking your 'Outgoing Friend Request'. Also, please provide adequate time for the potential friend to take action on the request as they may have missed the notification email or have not seen it on their Home page yet.
If you would like to remove a friend, navigate to the person’s profile and click the "Remove from Friends" link on the right of the page. If you select this option, you will be removed from the person's Friends List as well. You will need to repeat the friend confirmation process if you wish to be friends with this person again. You can also do this from the pop up profile by moving your mouse over the person's name in the timeline. The pop up will appear and you can click from there.
You can message up to twenty Koini friends or email addresses at once. Alternatively, if you are an admin of a Koini group, you can message all the members of your group by going to the group profile and following the "Message All Members" link underneath the group photo. Note that this option is only available for groups with 5,000 people or fewer.
Our default is to allows only your Koini friends to contact you via a message. Although anyone can use the 'Hit me up' feature. You will get a notification only and it is up to you whether you choose to respond to the person who contacted you in this way.
When you message someone, your message goes into his or her Inbox. There will be a notification on that person's home page as well.
To post a video, simply post the YouTube url into the post box and add your comments, Koini will retrieve the video and post it along with your comments. If you would like to post an image into your timeline click on the message box and it will give you a choice to click 'Photo' or 'Link'. If you click photo you will be given further prompts to post. If you would like to attach a news article or web site click on 'Link' and you will be given another box.

When you have inputted your link (in the above is http://www.cnn.com) then click 'Attach'. Koini will retrieve the information on that page and give a small summarty of the link and it will also give you some images to chose from.
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Then simply add your comments into the bottom box and click 'Post' (you have a 600 character limit on the comments you can make). This will then post your link with an image and your comments.
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Note: Not all site's information can be retreived, if this is the case with one of your links you will see the error message 'We could not parse the website information'.
The "Report Abuse" button notifies Koini of the content of the message you are uncomfortable with. Koini uses the reports to prevent spam/abuse from being sent in the future. You can also use this feature in regards to inappropriate profiles and photos that you see whilst using the site.
All "Report Abuse" cases are reviewed thoroughly before action is taken.
You can view and edit your privacy settings from the Privacy page. From here, you have control over who can view your content and who can search for you on Koini. At most, only your friends, their friends and the people in your networks can see your profile. To adjust who can find you in searches and what they can see or do with your search result, just edit the settings for your Search Privacy.
You can use the Block feature to end all interactions with someone on Koini by visiting their profile (or the pop up profile - mouse over their name) and clicking "Delete and Block" . They will no longer be able to contact you using Koini.
To restrict the visibility of specific content from certain individuals, follow these steps:
1. Go to the Privacy section in the Settings page.
2. Go through the list selecting what details you would like to display, and which ones you would prefer not to display.
3. When you have finished making your profile private, click Save.
To restrict the ability of your friends to comment on your profile, follow these steps:
1. Go to the Privacy section of the Profile Settings page.
2. Go to the Comments section of the Privacy section.
3. Switch the ability of your friends to comment on certain areas of your profile or turn them off completely.
Yes. Don’t post content that infringes on the copyrights of others or that is against our Terms of Use. Also, use discretion when posting content, and if you’re considering posting something that could be damaging to you or your friends (no matter who has access to it), don’t. Although the information on Koini is not searchable by the search engines and no one has access to your posts other than you and people who you have friended, people in your friends list can copy your posts and images and post elsewhere. If you also post on public pages your posts will be able to be seen. The watchword is don't post something that could be embarassing or upsetting to you our your friends on any social network or the Internet in general.
You can customize who can view your Friends List by going to the "Privacy Settings" page under the Profile Edit page and clicking on "Hide Friends list from all users."
At the bottom of the page you will see the navigation bar has a small flag on it. If you click that icon you will be given options to translate the page into your language.

Koini does not allow you to have more than one account and therfore to merge accounts. If you have opened two accounts and now want to just have one, you need to copy your profile content (e.g. photos, notes, etc.) and add it manually to your more active account. Unfortunately, there will be some things you cannot transfer such as Friends and Whiteboard posts.
Once you have moved all information onto a single account, please deactivate your old account from the 'Access Details' tab of the Edit and Settings page. Please note that maintaining multiple accounts is a violation of Koini's Terms of Use.
Please use caution around messages from friends claiming to be stranded and asking for money. If you have received a message like this, please contact us.
It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Koini. Please carefully follow the steps provided:
If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.
If you believe that your account has been compromised, make sure that the email associated with your account is secure. If you're having trouble logging in with your normal email and password, try resetting your password using the link on the login page. An email will be sent to you with steps for completing the process.
If the email on your account has been changed, or if you are unable to access your profile, please send us information about the account so we can look into it further and hopefully restore access. Please submit your report here.
Phishing is an online attempt to trick users into providing login and account information by pretending to be a login page or email from an official organization. Common examples include banks or email providers,
In the case of a phishing login page, the login page may look identical to the login page you would normally go to. However, in these instances the website does not belong to the organization you have an account with (the URL web address of the website should reflect this).
In the case of a phishing email, the email may look like an email you would receive from the organization you have an account with. However, the links provided in these emails typically direct you to the above phishing login page, rather than a legitimate login page for that organization.
To prevent your account information from being obtained in a phishing scheme, please double check the URL of the websites you have an account with. For example, "www.Koini.example.com" is not a legitimate Koini page on the "koini.com" domain, but "koini.com/example" is a legitimate Koini page because it has the "koini.com" domain. When in doubt, you can always just type in "koini.com" into your browser to return to the legitimate Koini site.
Please note that current versions of Chrome, Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Koini if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www. Koini.example.com" is not a legitimate Koini page on the "koini.com" domain, but "koini.com/example" is a legitimate Koini page because it has the "koini.com" domain. When in doubt, you can always just type in "koini.com" into your browser to return to the legitimate Koini site.
Have a unique, strong password: From the Access Details page, be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove harmful programs and keep your information secure.
Koini is committed to protecting your information. We have industry standard and proprietary network monitoring tools constantly running in our system in order to prevent security breaches and protect the security of your data.
In addition, Koini always posts to a secure page when users are logging in and employs industry standard encryption. This may not always be apparent from the URL (web address), but rest assured our logins are secure.
If you deactivate your account from the "Deactivate Account" section on the Access Details page, your profile and all information associated with it are immediately made inaccessible to other Koini users. What this means is that you effectively disappear from the Koini service. However, if you want to reactivate at some point, we do save your profile information (friends, photos, interests, etc.) for a short time, and your account will look just the way it did when you deactivated if you decide to reactivate it. Many users deactivate their accounts for temporary reasons and expect their information to be there when they return to the service.
If you do not think you will use Koini again your account and delete it, please keep in mind that you will not be able to reactivate your account or retrieve any of the content or information you have added. If you would like your account permanently deleted with no option for recovery, log in to your account, proceed to the Access Details area and click on Delete Account.
Go to the top of the page. On the second navigation bar you will see a little 'gears' icon, click on that. You will now see a navigation bar drop down, click on 'My Themes'. When you have clicked on that section you will see the available themes appear. Click 'Save' on the theme you would like to instal. The theme should change after a few moments. If you would like to change back your theme, just go through this process again.

Not yet. If you have a theme that you would like to see, let us know and we will look to add it in for you at some stage.
If you go to the second top navigation bar and click on 'Features' and then 'Gadgets' it will take you to the page where all the gadgets are kept. You will see there is a description of the gadgets and a button that says 'Install'. Choose the gadget you would like to install and click 'Install'. The gadget will no be installed on your page on the left hand column.

To operate your gadget just click on the title of the gadget now installed on the left hand column and follow any instructions.
When you have installed the gadget, go back to your home page and you will see the gadget on your page. You can drag and drop the order of these gadgets by clicking and holding down your left mouse button and moving the gadget to where you would like it to be. If there are customizable options on the gadget you will be prompted by instructions when clicking on the title of that gadget.
On the left hand column you will see the gadgets that you have installed. You can simply click on the 'X' (shown in the image) and the gadget will be removed.

Removing a gadget this way allows you to have a quick way of installing later. Simply go to the second top navigation bar and click the little 'gears' icon next to the help link. Once you have clicked on the icon you will see a navigation bar drop down. Click on 'My Gadgets'. You will now see the gadgets you have closed in the space below the navigation bar. You may click on any of those gadgets and hold down your left mouse key and drag the gadget back onto the left or right hand column, this will display the gadget back on your profile.

Click on 'My Profile' on the menu bar and click 'My Pictures'. This will take you to your gallery. On the right hand side there is a link that says 'Upload Photos'. Click that link and a box will open that allows you to add a new gallery or open an existing gallery. Either create a new album or open an existing gallery and you will be taken to this box:
Click on 'Choose File' and this will open up a window showing files from your computer. Navigate to the picture you want to upload and click on the file name. Once the file name appears in the box, decide whether you want the image to be private (if you want it public do not check the box) or maybe you would like to use it for a profile picture (check the box that applies).
Press ‘Upload Photos’. It may take a little while to upload, but you can then check in your ‘My Pictures’ gallery.
If you want to upload a photo album or two or three pictures you can do that. Go to ‘My Profile’ and select ‘My Pictures’ and click the ‘Add new Picture’ link. You will see that there is a tab marked ‘Photo Album’, click on that tab. You will see a link that says ‘+add new’ if you click that you can name a new album. When you have added a new album you will be taken to the upload page (below) click on the 'multiple images' upload.
NOTE: In order to upload more than one image, you will need to keep the Control key press down (Ctrl – usually bottom left of your computer) as you click the images you went. You will see the name of the images appear in the files view panel on your computer. When you have selected all the images press ‘Open’ on your computers file viewer (the panel that is open) and the system will upload your images.

No. Only the person who set up the group can delete messages from the wall.
Go to the Image tab in set up. Click on Browse; and this will open up a window showing files from your computer. Navigate to the picture you want to upload and click on the file name. Once the file name appears in the box click 'save'. It will take a little while to upload, but you can then check the image for your group.
NOTE: Groups that attack any group of people, are racist, sexist or anything bad basically, will be deleted and the person creating the group will have their account terminated immediately, so please keep it friendly and your images appropriate.
Click on 'Add a Scrapbook Entry' - you will see that you can add in a title, a category and you can add an image for the entry. You can then write what you like, add images etc just like you would in a Word document. Once you are done, click 'Submit'. You will now be able to see your entry, as will your friends.
Navigate to your scrapbook page and click on the entry you want to change and you will see, on the right hand side, that there are a list of options. Click on on the option you would like.
Make Koini interesting - find friends
Koini is driven by the idea of finding, connecting and sharing with your friends, whether they be people in your life that you see everyday or new friends all over the globe. Once you've connected your homepage will explode into life with photos, status updates, videos and conversations between your friends. We've created easy ways to find friends. Without friends, this place will feel a little bit empty.
Invite Friends
Does anyone seriously want to write to their friends one by one to invite them to the site? No! We're not in 1999 any more! Step forward the friend finder, once you enter your email address and password. We will then run a check through your contact list seeing which of your friends are already on the site. You can then select the people you would like to send friend requests. Boom, done!
We believe that Koini works at it's finest when all of your friends are actively using the site, so we will give you the option to invite whomever you want (and to leave out those you don't!)
To get to Friend Finder, roll over "Friends" in the top menu and select "Find Friends." or go to Friend Finder here
New Friends
On Koini, there are people from all over the world, some will probably be just like you and like the things you do. So you can go to the groups section (click 'features' then 'groups' on the top or side menu) and put in your favourite topic on the search section, et voila! There should be a group - if not start one!
What are the tabs for?
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WGO
Whats Going On? This tab is simply a breakdown of everything that is going with your friends.
Whiteboard
The whiteboard is a sumarry of everything you have written and people have written to you.
Kwips
Kwips are actual posts made on the site by your friends. Think of these like Tweets on Twitter.
Groups
You can use this tab for watching all the groups you are a member of and have created so you see what is going.
Pages
This is a summary of all the messages that have been made by Pages you have liked.
Media
This a summary of all the videos and photos that your frineds have posted recently, so you can be sure you won't miss the latest uploads by you friends.
Video competitions are great fun and are easy to enter. Here is how:

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Paste the YouTube link into the space provided and click 'Submit Video'

Then check the 'Competition Video' section to make sure your video has been posted.

Credits are the currency that the site operates with. You will be able to buy virtual items, enter paid competitions, buy gadgets and lots of other stuff by having Credits. You can earn Credits by logging in each day. Logging in each day will get you 10 Credits, however, on some days there may be a random 50 Credits to everyone that logs on. You can also earn Credits by referring people to the site through your referral link. You can get this from any referral competition and you earn 10 Credits per referral.
You can also enter mini competitions that are listed in the competitions section. You can also gain Credits by joining competitions on the Pages section of the web site as some of our page owners not only give great prizes away but also give Credits for entering or winning.
To monitor your Credits visit 'My Profile' and 'My Credits'. This will tell you what Credits you have, how many you have been awarded and how many and on what you have spent those Credits. If you have any questions about your Credits please send an email to customerservices@koini.com
At Koini we aim to protect our younger members and so have a system in place that requires anyone over 21 to know the person they are trying to 'Friend' under the age of 21 by providing the users email. This also works in reverse.
The instant message system on Koini can be accessed by clicking on the chat link on the bottom toolbar. The chat box will tell you who amongst your friends is available to talk. You can also set your status and there are various options that are being added to the chat such as group chat and video chat.